Clinic Policies
Welcome to our clinic. We are committed to providing professional, safe, and high-quality treatments. To ensure a smooth experience for all clients, please review our policies below.
1. Appointments & Consultations
- All treatments require an appointment. Walk-ins are accepted only if time allows.
- A consultation may be required before certain treatments to assess suitability and discuss goals.
- Clients must provide accurate health and medical information during the consultation to ensure safety.
2. Booking & Deposits
- A non-refundable deposit is required to secure your booking.
- The deposit will be applied toward your treatment cost on the day of service.
- Appointments are not confirmed until the deposit is received.
3. Cancellations & Rescheduling
- Please provide at least 24 hours’ notice if you wish to cancel or reschedule your appointment.
- Late cancellations or no-shows will result in the forfeiture of your deposit.
- Repeated cancellations may require full prepayment for future bookings.
4. Late Arrivals
- Please arrive on time for your appointment.
- Arrivals more than 15 minutes late may result in reduced treatment time or rescheduling, depending on the schedule.
5. Refund Policy
- We do not offer refunds on completed treatments or packages.
- If you are unsatisfied with a service, please speak to your practitioner immediately so we can resolve the issue professionally.
- Refunds on retail products are only accepted if the product is faulty or unopened within 14 days of purchase.
6. Treatment Courses & Packages
- All packages or prepaid courses must be used within 6–12 months from the date of purchase (depending on the package).
- Packages are non-transferable and non-refundable.
7. Medical Considerations
- Certain conditions may make treatments unsuitable.
- Clients must inform the practitioner of any new medical issues, medications, or skin concerns before each session.
- We reserve the right to refuse treatment if it is deemed unsafe or inappropriate.
8. Privacy Policy
- All personal and medical information shared with us is treated as confidential and stored securely.
- We comply with all data protection laws and will never share your information with third parties without your consent.
9. Age Policy
- Clients must be 18 years or older for injectable or aesthetic treatments.
- Proof of age may be required for certain services.
10. Gift Vouchers
- Gift vouchers are valid for 12 months from the date of purchase.
- Vouchers are non-refundable and cannot be exchanged for cash.
11. Liability Disclaimer
- Results vary from person to person.
- While every care is taken to ensure your safety and satisfaction, the clinic cannot guarantee specific outcomes.